24/7 Emergency Industrial Automation Support
Manufacturing Peace of Mind – 25+ years keeping Midwest manufacturers safe, efficient, and future-ready
When your automation system goes down, every minute of downtime costs you productivity, revenue, and customer trust. Axis Engineering is committed to helping you get back online as quickly as possible with responsive emergency service and support.
Always Available When You Need Us Most
For clients enrolled in our service contract plans, our engineers are available around the clock – day or night, weekdays or weekends – to respond to critical issues. Whether it’s troubleshooting a PLC, repairing a control panel, or diagnosing a plant line stoppage, our team is on call to restore your operations.
For all other customers, we provide priority scheduling and rapid dispatch to address urgent needs. Our commitment to responsive support means you’ll always have access to skilled engineers who understand the urgency of keeping your operation running.
Why Choose Axis: The Proven Benefits of 24/7 Emergency Support
- Minimized Downtime: 24/7 Availability – First response within hours, not days.
- Lower Costs – Remote fixes reduce service & travel fees.
- Reliable Expertise – NFPA 70E-trained team, UL508A-certified,
- Future-Proofing – Recommendations to prevent repeat issues.
- On-Site + Remote Response: Peace of Mind, Guaranteed – Flexible support for faster resolutions giving you Priority access and contract protection.
What We Support
Our team has deep experience diagnosing and repairing:
PLCs (Allen-Bradley, Siemens, Mitsubishi, Omron)
HMIs and SCADA systems
Control panels and electrical systems
Industrial robotics and motion control
Machine vision and inspection systems
Sensors, field devices, and I/O networks
How We Work: A Proven Process
Your peace of mind, powered by our 24/7 expertise.
Service Options
REMOTE
- VPN connections for PLC/HMI troubleshooting,
- Faster response without waiting for travel,
- Escalation to on-site if needed,
ON-SITE SUPPORT
- Experienced technicians dispatched quickly,
- Local presence = minimal delays,
- Detailed Emergency Service Report provided
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01 Mar, 2023
Diagnose Fast
Cut downtime quickly.
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01 Mar, 2023
Work Together
Align with your team.
Title
01 Mar, 2023
Restore Safely
Protect people & equipment.
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01 Mar, 2023
Prevention
Upgrades, spares & training.
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01 Mar, 2023
Provide Proof
Detailed Emergency Service Report.
With emergency service and support, we can begin the first step at any time. Equipment and software is vital to an operation, and we understand that there is no time to waste when it comes to getting you back up and running again.
Take a look at what our customers say about us:
They are always available when we have an issue, even if it’s the weekend. That is really important to us. Another positive thing for us is that they are local. We had been using a firm that was a couple hours away and getting them here in a timely manner when we needed them became an issue.
Axis is able to get here when we need them. Some of the other local companies that we’ve used didn’t take the time to learn the plant. They wanted to come in, bang out a job really quick and leave.
We were looking for someone who, when we call, understood what we were talking about because they took the time to be out here and learn. To me, there is a lot of value in understanding what a customer’s needs are and what they’re trying to accomplish, it makes the relationship smoother.
I don’t have to explain things multiple times. It means a great deal that they took the time to learn our facility, equipment and employees.
We were so happy and excited about Axis’ service that we decided to engage with them on an ongoing service contract.
We’re been working with Axis for about four years and increasingly have been giving them more and more work as they continue to hit home runs with whatever we need them to do. Their level of responsiveness is great and I really appreciate their transparency, as well.
They are very good at communicating what they’re doing, how they’re doing it and why they’re doing it. You don’t see that often. Their proposals are line-itemed out and very detailed, so we know where every dollar is going. Being able to rely on Axis on a day-to-day basis takes a huge weight off my shoulders. When I have 5, 6 or 7 problems occurring at the same time, it’s nice to be able to call Axis, have them come quickly and focus on a couple of those problems. That alleviates a lot of stress for me.
Axis’ primary concern is making sure our needs are met. They are willing to be out here at any time when we give them a call.
Others may take up to 24 hours to get out here after we place a call. We can’t wait that long and Axis understands that.
What does Axis mean to me? They are my security blanket. They give me a warm, fuzzy feeling. They give me peace of mind and are reliable.
When all hell is breaking loose, there’s not a whole lot of time for emotion. Axis gets here and gets the job done.
Axis is very easy to work with. There is not a lot of bureaucracy. Service has been great; they’re here when they say they will be here, which isn’t always the case with other firms.
The detailed invoicing is awesome. Overall, it’s been a pleasant experience.
Their ‘sit and listen’ approach was refreshing. They sat quietly and listened, asked questions for clarification. It wasn’t a ‘sit here and listen to me talk’ experience.
They tried very hard to quickly understand the issue or project and come back with relevant options. They are a very caring vendor. Because of their laid-back demeanor, listening skills, caring attitude and approachability they are very well respected by management, operators, staff, etc.
Don’t let downtime decide your schedule. Reduce Future Downtime.
Ask about our maintenance plans and service contracts to ensure priority access, preventative maintenance, and guaranteed response windows.
Axis Engineering Group has provided peace of mind to manufacturing plants since 1998. If you are looking for emergency service and support for your changing business landscape, please call 419.872.2500 or contact us for your complimentary review and analysis.
Complimentary Evaluation
See what the Axis Approach can do for your facility.
Delivering Manufacturing Peace of Mind ™
Axis Engineering Group, LLC
708 W Boundary St Perrysburg, OH 43551
419.872.2500 | sales@axisautomationgroup.com